FIT Food Intolerance Testing
Last updated: June 2026

At FIT Food Intolerance Testing (“we,” “our,” or “us”), your privacy matters. This policy explains how we collect, use, and protect your personal data when you use our services.

1. Who We Are

FIT Food Intolerance Testing provides food intolerance and allergy testing and nutrition consultations across the UK, led by Becki Hawkins BSc (Hons), MBANT, CNHC.

2. Information We Collect

When you use our services, we may collect:

• Personal details: name, email, phone number, address, date of birth.

• Health-related information: relevant symptoms, medical history, and lifestyle details that you choose to share.

• Booking/payment data: consultation dates, services purchased, billing details (processed securely via our payment provider).

• Technical data: when you visit our website (e.g. cookies, browser type, IP address).

3. How We Use Your Information

We only use your personal data for:

• Providing consultations and interpreting your functional nutrition test results.

• Preparing tailored nutrition and wellbeing recommendations.

• Booking, scheduling, and communicating about appointments.

• Processing payments securely.

• Sending you relevant service updates (with your consent).

• Complying with legal or regulatory requirements.

We will never sell or share your information with third parties for marketing.

4. Legal Basis for Processing

We process your personal data under one or more of the following bases:

• Consent: when you provide health information or sign up for communications.

• Contract: to deliver the service you have purchased.

• Legal obligation: when we must keep records for tax, accounting, or regulatory purposes.

• Legitimate interests: to improve our services or protect against fraud.

5. Data Storage & Security

• Your data is stored securely in line with the UK GDPR and Data Protection Act 2018.

• We take appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.

• Health information is only accessed by Becki Hawkins or authorised team members directly involved in your care.

6. Data Retention

We keep your records only as long as necessary:

• Client records: up to 7 years after your last consultation (as required by professional guidelines).

• Financial records: 6 years (for HMRC compliance).

• Marketing preferences: until you unsubscribe or withdraw consent.

7. Your Rights

You have the right to:

• Access a copy of your data.

• Request correction of inaccurate data.

• Request deletion (“the right to be forgotten”) where appropriate.

• Withdraw consent at any time.

• Restrict or object to processing.

• Data portability (receive your data in a structured format).

To exercise your rights, please contact us using the details below.

8. Data Protection Complaints

If you are unhappy with how we have collected, used, stored or handled your personal data, you can make a data protection complaint directly to FIT Nutrition & Testing Clinic.

You can submit a complaint by emailing:

becki@fitnutritionclinic.co.uk

Please include:

• your full name
• the contact details you would like us to use when responding
• a clear description of your concern
• any relevant dates, correspondence or supporting information
• what outcome you are looking for, where appropriate

We will acknowledge receipt of your complaint within 30 days of receiving it.

We will take appropriate steps to investigate your complaint without undue delay. This may include reviewing relevant records, checking what information we hold, considering how your data has been used, and asking you for further information where needed.

We will keep you informed of the progress of your complaint and will confirm the outcome without undue delay once our investigation has been completed.

Where appropriate, we may ask you to provide proof of identity before we respond to a complaint about your personal data. If someone complains on your behalf, we may ask for proof that they are authorised to act for you.

If you remain unhappy after we have responded, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact the ICO via www.ico.org.uk.

9. Cookies & Website Use

Our website may use cookies to improve user experience and site performance. You can control or disable cookies in your browser settings.

10. Sharing Your Data

We only share your data where necessary:

• With Testing Laboratories to process your samples 

• With secure third-party services (e.g. payment processors, booking software) necessary to deliver our service.

• When required by law (e.g. safeguarding, court order).

11. Children’s Data

We support clients from age 2 upwards. For under-18s, consent must be given by a parent or guardian.

12. Contact Us

If you have any questions about this policy, your personal data, your data protection rights, or you wish to make a data protection complaint, please contact:

Data Controller: Becki Hawkins
Email: becki@fitnutritionclinic.co.uk
Phone: +44 7917 631 604
Address: 33 Lower Farm Way, Nuneaton, CV10 0FD

If you are unhappy with the outcome of a data protection complaint, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.